Order CancellationAll orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority.
You can request a refund or reshipment for ordered products if:
• you do not receive them within the guaranteed time (14 days not including 2-5 day processing),
• you receive the wrong item,
• you do not want the product you have received (but you must return the item at your expense and the item must be unused).
We do not issue the refund if:
• your order does not arrive due to factors within your control (e.g. providing the wrong shipping address),
• your order does not arrive due to exceptional circumstances
outside our control (e.g. not cleared by customs, delayed by a natural disaster).
How to apply for refund/ replacement
You can use our Contact us form to submit an application for refund/ replacement. To ensure applications can be processed within an appropriate timeframe, please upload a clear image of the damaged, faulty or wrong items and be sure to quote your tax invoice number.
- Please allow 2 buisiness days for a response from our customer service team confirming your refund, replacement and/or next steps.